Delivery Cost
  • Orders £60 and over to mainland UK are delivered FREE*
  • Orders under £60 to mainland UK £11.99
  • We can deliver to Scottish Highlands & Islands, Ireland, Channel Islands, Isle of Wight and Isle Man, but the delivery cost will need to be quoted by one of our team, so please contact us on 01257 265 232.

*For some plants that are too heavy or too tall to be packed in cardboard boxes we use pallet deliveries. In these circumstances, we require a minimum order value of £240 for free delivery, or you can make a contribution towards the delivery cost. Look out for the information on product pages which explains this further where applicable and if your order is for less than £240 please call or email us to agree a delivery contribution. This requirement only applies to those plants where it is clearly indicated on the product page.

Delivery Timescales

99% of our orders are despatched within 5 working days of receipt and most the day after the order is placed. We can do “next day delivery” on many of our products but please call before placing your order to check.

We can also deliver on a specified date to suit you. Please indicate the date you would like to receive delivery in the notes section of the checkout (or place your order by phone) and we’ll do our utmost to meet that date.

Occasional hiccups can occur (such as broken down vehicles) and although we are very experienced in logistics we cannot be held liable for costs incurred or inconvenience due to late deliveries – see terms and conditions for more information.

Exceptions to our quick turnaround timescale

Pre orders – if you have placed an order that includes products on pre order, then they will be despatched to you as soon as they are available. If your order includes pre order bare roots or root balls you will be notified once they are being despatched (root balls from mid to late October and bare roots from early to mid November).

Root balls – lifting root balls involves the use of complex, heavy machinery, this lifting is carried out twice a week in the root ball season so we do still have a prompt turnaround timescale but if your order has just missed one lifting, it will be a few days before we lift again. We are always happy to confirm when we can deliver to you before you order. The benefit of this method of supplying root balls is that they are always fresh and therefore have a higher success rate than root balls that are stored out of the soil.

Weather conditions can affect despatch – bare root and root ball plants are not lifted if the ground is too cold (it damages the roots) and the delivery of all plants can be affected if the water supply is frozen (because we water all plants before packing). Extremely hot can also be challenging and occasionally we hold back orders for species that are particularly vulnerable. We ask our customers to be mindful of bank holidays when couriers are not active.

We’d like to stress that although there are exceptions, the vast majority of our orders are despatched extremely quickly and we are proud of our logistics developed over many years of delivering plants to tens of thousands of customers.

Returns and Refunds

We inspect plants carefully before despatch but accept that very occasionally things may go wrong.
You can return your plants (within two weeks) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged then returns are free of charge. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival for example wouldn’t be harmful to the plants), then we may ask you to pay the full or partial return costs if you still want to return them.

You can read more about our returns policy in our terms and conditions here.

Aftercare

After receiving your plants

We want everything you buy from us to thrive. However we cannot be responsible for the wellbeing of a plant that is in your care once you have taken delivery of it. Please see our terms and conditions.

The way to look after your newly delivered plants will vary depending on the plant, the time of year, whether it is in a pot and where you leave it. In general plants in pots can safely be left in a sheltered situation for some time provided they are adequately watered. However more tender plants may need protection from cold using bubble wrap, straw etc. During long periods (more then 2-3 days) well below freezing some evergreen plants may start to suffer from drought as they are in leaf but receiving no water from frozen roots. In this situation they may need to be taken into a warmer place until thawed and then watered.

Bare Root Plants
If you receive bare root plants but are unable to plant them immediately, for instance if it is not convenient or the ground is frozen, they can be stored in one of the following ways:
1. If the ground is not frozen dig a narrow trench and heel them in making sure the roots are covered with damp soil.
2. If the ground is frozen undo the package, check that the roots have not dried out (if they are dry stand them in water for up to an hour and then drain them), re-pack the root system only and keep in a cool shed or garage until the planting conditions improve.

Large Trees, Rootballs and Potted Plants
Very large plants generally need professional handling so that those in pots larger than about 70litres are difficult for even a strong person to move and plant. Several people, or mechanical handling, will be needed. It is usually best to leave them in a position out of strong winds which may blow them over and cause damage.

The Importance of Watering
It is very important to remember that many trees die from drought during their first year after planting. They must not be allowed to dry out completely, especially during that vital first year, so you may feel an irrigation system is worthwhile. After spending on large or specimen trees it is particularly foolish to let them die of drought. Unfortunately it is also common.

Further technical details on the different root types available
Bare root plants have been freshly lifted from the ground and wrapped and sold without the roots being contained. Root-balled plants have been lifted by machine and a ball of root and soil has been contained in hessian. They can be planted as they are or the hessian can be loosened a little. Wire root-balled plants are similar but this method is generally used for larger plants. In general bare root plants can be planted from November to April (when deciduous trees have lost most of their leaves) and root-balled plants for about one extra month. Plants in containers or pots should generally have been within their containers long enough for the roots to have developed to touch the inside of the pots but without becoming root-bound. They are suitable for planting at any time of year when the ground is not frozen hard or waterlogged. All plants will need to be looked after carefully during their first year when drought can easily kill them.