Terms and Conditions

Please Read Through Our Terms and Conditions

LARGE TREES, MATURE TREES, LARGE HEDGES AND LIVING GREEN SCREENS

WELCOME TO THE IMPACT PLANTS WEBSITE TERMS AND CONDITIONS OF USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

By purchasing plants from Impact Plants Ltd you are entering into a legally binding agreement with us on the terms shown below. We advise you to read and understand these terms because they affect your rights and liabilities.

1. Definitions
Goods means the plant or plants that Impact Plants Ltd will supply in accordance with these terms and conditions

Contract means the contract for the sale and purchase of the goods

The Website means our presence on the world wide web, accessed currently via the address www.impactplants.co.uk

The seller, Us or We means Impact Plants Ltd (our company number is 9733960 and our registered office is at Five Acres Farm, Dawbers Lane, Euxton, Lancashire, PR7 6EE)

Client, Customer or You means the person who accepts the contract with Impact Plants Ltd

Delivery Area means only addresses within the United Kingdom, but excluding the Isle of Man, the Isle of Wight, the Scottish Islands, the Channel Islands, parts of Scotland and Northern Ireland.

2. Basis of Sale
When the order is accepted through our website an agreement has been made between you and us for the supply of the Goods in accordance with the terms and conditions set out here

The price and description of the Goods are set out on the order page within the website

We try to give you a clear idea of the nature of the plants we are selling. However plants will inevitably vary in size, shape and colours between different specimens. The information, illustrations and descriptions are for guidance only.

Plant sizes are approximate. Plants grow individually and whilst we make every effort to ensure that all plants supplied are at least the minimum of the size range we indicate, occasionally plants are slightly smaller, especially if ordered at the beginning of a growing season. Equally, sometimes plants are taller than indicated, especially if ordered at the end of a growing season.

3. Details of the order
The quality, quantity and description of Goods will be as per those set out in your order

Orders will normally only be accepted at our discretion, if the Goods are available, if you are based in our delivery area and your credit or account card is authorised for the transaction. If after we have received your order, we discover the plants are unavailable we will try to source them but reserve the right to cancel the order.

4. Price
We will always endeavour to supply the Goods at the agreed price, however, if the price of the Goods increases between the date of the order and the date of despatch, we will inform you and ask you to confirm by email that the new price is acceptable. If not, you will be entitled to cancel the order without charge

Our charges for packaging and delivery are included in the price shown on the website

5. Payment
We will charge your credit or account card upon receipt of your order. We accept no liability if delivery of the Goods is delayed by the supply of incorrect payment details

If we cannot gain full payment for the Goods when the order is placed we can cancel the Contract and delivery.

We will take all reasonable care over the safekeeping of all information provided for your order but cannot be held responsible for any loss that you may suffer if unauthorised access to any data, including your credit card data, occurs when you are accessing or placing an order on our website

6. Delivery
Delivery will be made to the address given with your order, please ensure this is accurate and please also be clear as to where you would like the Goods left if you are out when we deliver. We cannot accept any liability for incorrect delivery instructions or damage to the Goods as a result.

If delivery is delayed for reasons beyond our control, we will contact you to agree a new delivery date

7. Risk & Ownership
You become responsible for the Goods at the time they are delivered to you, so any subsequent loss or damage is your own responsibility.

8. Returns & Cancellations
We inspect plants carefully before despatch but accept that very occasionally things may go wrong – perhaps they have been damaged during delivery, or even are the wrong plants. The Goods may be returned if they are not what was ordered but agreement must be secured from Impact Plants Ltd at theteam@impactplants.co.uk before any return takes place.

Complaints regarding bad condition of plants must be made immediately to theteam@impactplants.co.uk. We may require a photograph to be sent to us to verify the condition. We will do our utmost to resolve your complaint, and assuming we agree with you that the plants are not of the appropriate quality, and providing you return plants in their original packaging within 14 days of delivery to you we will replace them or refund you in full. The Goods remain your responsibility until we receive them.

If you have not notified us of a problem within 10 days of delivery, you are deemed to have accepted the plants and Impact Plants has no further liability for them if they fail.

You may cancel your order but agreement must be secured from Us beforehand at theteam@impactplants.co.uk

We will not pay for the cost of delivery back to us for a cancellation

9. Copyright
None of our material may be used without our written permission but you may print a copy of pages connected with your order

Unauthorised use of a trade mark is unlawful

10. General
You are fully responsible for care, maintenance and the welfare of all plants after delivery.

Both inbound and outbound calls may be recorded for quality monitoring and training purposes.

This contract will be governed by English law and any dispute handled in an English court.

We will try to keep the website up to date at all times but the data shown is for your information only. Pictures of plants on the website are broadly accurate but variations in colour, shape and size must be expected from living things. We reserve the right to make changes to this website at any time

We shall not be liable to you in connection with any contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer as a result of our breach of contract.

These terms and conditions do not affect your statutory rights as a consumer

We accept no responsibility for the content accuracy of any websites that are linked to this website.

Privacy and Cookie Policy: Our Promise to Our Customers

Privacy Policy

1. User Experience
We will only use your data to improve your experience when visiting or shopping on our website.

2. Security
We’ll protect your data like it’s our own.

3. Fully Informed
We’ll give you a simple and understandable breakdown of where your information is processed, stored and then erased.

4. Email Marketing
We will only contact you about related products to the ones you have purchased. This can include special offers, hedging guides and information and also competitions. If you don’t want to hear from us, we provide options at every stage to opt-out or unsubscribe from email marketing with just one click.

5. Your Personal Data
We won’t just keep your personal information – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At Impact Plants, we are 100% committed to protecting the privacy and security of our customers and site visitors. Working in online retail, we appreciate how important privacy and security is. If you have any questions about how we Protect Your Privacy, please contact our Privacy Manager at dataprotection@impactplants.co.uk

How We Use Your Information

We use your information in a number of different ways – what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

1. Your Name and Contact Details

How we use your name and contact details and why?

To deliver your purchases to you  – We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Send you service messages by phone, text or e-mail such as order updates – We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email or post, about our new products and services – To keep you up to date. We only send you information on related products or services to the products you have purchased. If you don’t wish to receive this information, you can remove yourself at any time with just one click.

Fraud prevention and detection – To prevent and detect fraud against either you or Impact Plants – unfortunate, but absolutely essential

Showing you Impact Plants adverts as your browse the web – So you can see our latest products and deals

Finding out what you, and other customers, like – To ensure we are giving you what you want, and to stay ahead of the competition

2. Your Date of Birth

How we use your date of birth and why?

Fraud prevention and protection – To prevent and detect fraud against either you or Impact Plants – unfortunate but absolutely essential

3. Your payment information

This means your card’s security / CVV code – don’t worry, we don’t keep them.

How we use your payment information and why?

To Take payment, and give refunds – We’ve got to do this to perform our contract with you

Fraud prevention and detection – To prevent and detect fraud against either you or Impact Plants – unfortunate but absolutely essential

4. Your Contact History With Us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history and why?

Provide customer service and support – We’ve got to do this to perform our contract with you, after all, you expect the best service from us

To Train our staff So that when you contact us, you get the best possible customer service

5. Purchase History and Saved Items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items and why?

Sell you things – We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns – We’ve got to do this to perform our contract with you

Finding out what you, and the other customers, like – To ensure we are giving you what you want, and to stay ahead of the competition

6. Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website and why?

Improve our website and set default options for you (such as language and currency) – To give you the best possible shopping experience

Protect our website To prevent and detect fraud against either you or Impact Plants – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

7. Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions and why?

Run the survey, competition or promotion – We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.

But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We may share this information with third parties, however as it is anonymous data it cannot be tracked back to you personally.

Your Information

Sharing Your Information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

 Companies in the Impact Plants group, as sometimes different bits of our group are responsible for different processing activities

 Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

 Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business

 Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

 Marketplace sellers where you place an order, and the relevant payment services (such as PayPal) where you choose to use their payment service

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing Messages

We will only send you marketing messages about products or services related to the ones you have purchased via email, to keep you up to date with what we’re up to and to help you see and find our products.

How to stop marketing messages from Impact Plants Ltd

You can stop receiving marketing messages from us at any time.

You can do this by:

 Selecting the ‘I do not wish to receive marketing messages’ box during the checkout process if placing an order online

 Verbally informing the advisor taking your order over the telephone that you do not wish to receive marketing messages

 Clicking on the ‘unsubscribe’ link in any email

 Contacting our Privacy Manager at dataprotection@impactplants.co.uk

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as Impact Plants comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Impact Plants).

Seeing Adverts for Impact Plants Online

As part of our marketing activities, we engage in online advertising, to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Impact Plants banners and adverts to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Impact Plants (for example, your Impact Plants search history, and the content you read on Impact Plants) or on Impact Plants banners or ads you have previously clicked on.

Your Information and Countries Outside Europe

Impact Plants processes and holds all its data within the UK and the European union and its data is subject to all current UK and EU data protection and usage regulations.

Further information on these regulations can be accessed via the Information Commissioner’s Office website, particularly with regard to the two main sets of regulations applicable to Impact Plants, which are the ‘Guide to Privacy and Electronic Communications Regulations’ (PECR) and ‘General Data Protection Regulations’ (GDPR).

Click here to visit the ICO’s website.

Keeping Your Information

We’ll only hold on to your information for as long as is needed to be able to provide services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep or hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your Rights

You have a lot of rights relating to your personal information:

 The right to be informed about how your personal information is being used

 The right to access the personal information we hold about you

 The right to request the correction of inaccurate personal information we hold about you

 The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

 The right to stop direct marketing messages, which you can do by unsubscribing from our marketing messages or contacting our Privacy Manager at dataprotection@impactplants.co.uk and to withdraw consent for other consent-based processing at any time

 The right to request that we transfer or port elements of your data either to you or another service provider

 The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to How We Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Impact Plants website or other Impact Plants services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Impact Plants.

Cookies

Our website uses cookies. By using our website you consent to all cookies in accordance with our Cookie Policy.

A number of our pages use cookies to remember details about your site preferences when you visit, this is to ensure you have the best experience on our website.

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited which helps us to know what content is of interest and informs what we do in the future, so that we can enhance customer experience.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or disable cookies in your browser settings, but if you do so, some features of this site may not work as intended and your user experience may be affected.

The cookie-related information we gather from the cookies placed on your device is in no way used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to Contact Us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

 Have any questions or feedback about this notice

 Would like us to stop using your information

 Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Privacy Manager, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us a line at dataprotection@impactplants.co.uk. Or if you’d like to, you can write to us at:

Impact Plants Ltd
Five Acres Farm
Dawbers Lane
Euxton
Lancashire
PR7 6EE